About Hearing Aid Batteries Australia

Hearing Aid Batteries Australia is proud to be offering you the power to live a quality life full of promise, happiness and joy.

I understand exactly what you need and what you are going through - I wear hearing aids every day too.

I've been there in the middle of a conversation when the low battery indicator has sounded, have run out of batteries with the stores shut, and have scratched my head wondering what I need and how often!

So I have opened this online store to help you keep your hearing aids powered when you need them.

Delivery and postage

Currently we deliver within Australia, and to New Zealand and Singapore. Your total delivery charge will be shown on your payment page, and is calculated as per below:

  • Australia - A$4.00 per order
  • New Zealand - A$16.20 per order
  • Singapore - A$23.00 per order


We will ship your order within two business days of receipt of your payment. Deliveries are made by Australia Post Standard Service within Australia, and International Standard to New Zealand and Singapore. Australia Post normally states that delivery will be made in 2-6 business days after posting, depending on your location.

Please note: Australia Post has advised of delays in deliveries due to the coronavirus situation. We would advise allowing at least an additional week to the normal timeframes stated above for your delivery to arrive.

Returns

We will happily exchange your product within 30 days of purchase if you ordered the incorrect product. Please note the postage costs to return the product back to us will be at your expense, as will the postage costs to send out the replacement product and any difference in the cost of the replacement product. Also please note that we cannot accept returns on opened products. So please choose carefully before you purchase.

If for any reason you are not 100% satisfied with your product, please let us know within 30 days of the purchase and we will happily exchange for another product or provide a refund. If you request an exchange, note the postage costs to return the product back to us will be at your expense, as will the postage costs to send out the replacement product and any difference in the cost of the replacement product. Also please note that we cannot accept returns on opened products. If you request a refund and have ordered more than one card (6 cells), then we may request you return the remaining quantities prior to issuing a refund.

Ordering

All orders are processed at the end of each business day, and shipped the following business day.

You can place an order by either using the online shopping cart and paying by credit card or PayPal, or if you are an Australian resident, also by using the online ordering form and paying by direct bank transfer.

If you are ordering for another family member or on behalf of another person, make sure you enter their name and delivery details when you order.

If you have ordered using the online shopping cart and your payment has been successful, you will receive an email confirmation with your paid invoice attached.

If you have ordered using the online ordering form, you will receive a confirmation email with an invoice attached for payment. This invoice will include details for payment.

Gift cards

We now offer gift cards! The perfect gift for yourself or for someone special.

You can purchase a gift card by clicking on the link at the top of the page. The link will take you to an external webpage managed by Square, where our gift cards can be purchased and your balance can be checked.

You can purchase a set amount, or choose your own amount. And your balance will never expire!

Payments

Payment must be received before orders can be sent.

You can pay for your order in one of two ways: using your credit card or PayPal account through our secure payment processing form, or by direct deposit into our bank account using our online order form. We do not recommend you post your credit card details to us, and definitely do not email your credit card details to us!

Hearing Aid Batteries Australia processes payments using Square, a secure payment processing platform. Visa, Mastercard and American Express credit cards are accepted. PayPal is also accepted.

We take the security of your information very seriously. That is why we have chosen Square as our trusted payment platform. We do not keep any details of your card payments as they are all handled by Square. Please visit www.squareup.com for further information.

Goods & Services Tax (GST)

In Australia, hearing aid batteries are classified as a medical item by the Australian Taxation Office, and therefore are not subject to GST.

No GST will be incurred on the delivery fee as the items will be hearing aid batteries.